Jack's Donuts
Coffee + donuts…faster
What they needed
Making donuts by hand is what made Jack's Donuts famous, but slow isn't how customers think (or live). Jack's donuts customers needed a faster and more convenient way to grab their favorite donuts and coffee, especially mornings on their way to work.
Prototype & test
Iteration after iteration and test after test, we sought to make things as easy possible while reducing the complications that most food apps are prone to. The more we tested, the more revised. The process was great for weeding out the things the app needed without the overhead of the things it did not.
Personalized and frictionless
The Jack's Donuts mobile app gives customers a tailored experience by allowing them to choose their preferred location and customize their order down to the number of espresso shots in their frappe. We incorporated pick up times and in-app payment so all they have to do walk in, say their name and grab their order.
Jack's staff is equally important
Along with the mobile app we worked closely with data app developer Gamma Point to customize a solution that simplified receiving, staging and processing orders so customers could get what they ordered without out adding extra steps or complications. To help the staff further, we worked directly with Cubinote to create a custom solution for their award winning sticky note printer. This helped speed up the process of order staging by avoiding time wasted fumbling with staplers and tape.
The future of Jack's Donuts is here.
